Technical Support and Maintenance Services

Premium services

24x7x4 or 8x5x4 hours support assistance

We provide premium technical support and maintenance for every customer upon every service completion to protect your critical assets while optimizing operational efficiency. Premium support will address customers support needs with 24x7x4 or 8x5x4 hours support assistance as well as keeps up to date with the latest product and feature upgrades.

24x7x4

SLA

24 hours a day, 7 days a week, 4 hours of response time
Email, 24 phone and remote support
Hardware and software support

with updates and recommendations
Best Practices Assessment
Scheduled Preventive Maintenance
Corrective Maintenance
Periodic report generation and review
Advanced Hardware Replacement Program
Sophisticated Helpdesk Systems
Maintenance Portal Access

for maintenance documents repositories

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8x5x4

SLA

Support Coverage 8 Hours a day, 5 working days per week, 4 Hour Response
Email, 8 phone and remote support
Hardware and software support

with updates and recommendations
Best Practices Assessment
Scheduled Preventive Maintenance
Corrective Maintenance
Periodic report generation and review
Advanced Hardware Replacement Program
Sophisticated Helpdesk Systems
Maintenance Portal Access

for maintenance documents repositories

Start Now

Custom

SLA

Customized Support and Services Scope based on customer Servie Level Response requirements

Moving Business Ahead with Technology

Come and Be Our Valuable Client!

About Us

Contact

1-15-13A
Plaza Bukit Jalil
(Aurora SOVO), No.1 Persiaran Jalil 1,
Bandar Bukit Jalil, 57000,
Kuala Lumpur, Malaysia.
General: +603 9765 7300
Helpdesk: +6012 934 7300
Sales: +603 9765 7333
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Valued In-House Solution

Our Solutions & Services

Authorised Partners

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